Refund Policy

Last Updated: 14/08/2025

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We understand travel plans can change. Our refund policy is designed to be fair to our customers while covering the operational costs of arranging your trip.

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1. Cancellations by Customer

• More than 15 days before travel: 90% refund (after deducting applicable transaction/processing fees).

• 8–14 days before travel: 50% refund.

• 7 days or less before travel: No refund.

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2. Cancellations by MonkMan Travels

• If we cancel due to unforeseen circumstances (natural disaster, strike, or operational issues), you will receive a full refund or be offered an alternative package of equal value.

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3. Corporate Cab Bookings

• Hourly/daily corporate cab bookings cancelled less than 24 hours before pickup will be charged 50% of the booking amount.

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4. Non-Refundable Services

• Certain services (like flights, train tickets, special event passes) are non-refundable once booked, as per supplier policy.

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5. Refund Timeline

• Approved refunds will be processed within 7–10 working days to the original payment method.